Responsibilities

What you will do

• Manages case files, maintains accurate records and ensures that all case-related documents are up to date.
• Prepares and distributes panelist lists in response to arbitration filings or client requests, in partnership with local management, the Arbitration Practice Team, and ADRC, ADRS, and SCM colleagues.
• Schedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs.
• Provides exceptional client service by responding promptly to general inquiries and website information requests.
• Supports their assigned panelists with basic administrative tasks related to their ADR practices; ensures timely follow-up on case-related actions.
• Monitors case timeliness and deadlines; ensures all milestones are met.
• Communicates effectively with clients, panelists, and team members to resolve basic questions or issues that arise during the case lifecycle.
• Engages in learning opportunities to expand knowledge in the company's processes and tools to become proficient in case management systems and workflows.
• Builds foundational knowledge of ADR practices and procedures through training and hands-on experience.
• Other duties as assigned within similar scope.

Qualifications

• Bachelor's Degree in Business, Operations, Management, or related field. Preferred
• 2-4 years of working in case management.
• 2-4 years of working in legal and client service role.
• 1-3 years For internal candidates, proven ability as a Case Coordinator, or similar position.
• Proficiency in all ADR processes and procedures including mediation, arbitration and court reference matters. Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment. (Required proficiency)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.